Terms and Conditions for Doubledecks.com


Shipping and Transport Fees

All purchases are shipped FOB (Free On Board) from Santa Ana, California, unless stated otherwise on the invoice. The buyer is responsible for all shipping-related costs, including disassembly, packaging, crate preparation, loading, transportation, warehouse fees, unloading, forklift rental, and handling.

Shipping Options

Buyers can either manage their shipping arrangements or opt for Doubledecks.com to handle it. We offer competitive shipping rates due to our extensive experience and network. Free quotes are available upon request.

Inspection and Notification

Buyers must inspect all purchased items within 10 days of receipt. Any damage or missing components must be reported within this timeframe. For double deck systems, this period extends to 30 days. Reports must be made via email to service@doubledecks.com with digital photos and a description of the issue. Late notifications will not be entertained.

Remedies for Damaged or Missing Items

If notified in time, we will investigate and propose solutions such as replacement shipment or purchase price adjustments. Timely reporting is crucial to address shipping company liabilities.

Liability for Collateral Damage

Doubledecks.com is not liable for any collateral damages due to missing components or shipping delays.

Acceptance of Purchase

Using any purchased items in public venues signifies acceptance of the purchase and waives the right to claim, return, or seek remedy post-inspection.

Custom-Built Booths and Exhibits

Custom-built items are non-refundable. A 50% non-refundable deposit is required, with the balance due before shipping. Inspection at our warehouse or via photos is available upon request. Modifications to custom orders must be requested in writing before final payment.

Payment Issues

Any fraudulent payments will incur legal and collection fees. Such incidents may also lead to additional legal consequences.


Returns require a Return Materials Authorization (RMA) from Doubledecks.com, with the buyer responsible for return shipping costs.

Storage Fees

Storage fees may apply for items not collected within 7 days from purchase, unless otherwise specified.

Dispute Resolution

Disputes will be resolved first through mediation, then arbitration under the American Arbitration Association’s rules, preferably in Orange County, California.

Binding Agreement

This agreement is binding on the parties and their successors or assigns.


The purchaser agrees to indemnify Doubledecks.com against all losses due to breach of this agreement.

Governing Law

This agreement is governed by the laws of California and the United States. Jurisdiction lies with state and federal courts in Orange County, California.

Equitable Relief

We reserve the right to seek equitable relief for breach of confidentiality or exclusivity.


Notices must be written, signed, and delivered via certified mail, hand delivery, or electronically with a return receipt.

Entire Agreement

This agreement supersedes all prior agreements. Amendments require a written agreement by both parties.


If any part of this agreement is deemed invalid, the rest remains in effect.

No Implied Waiver

Failure to enforce any terms does not waive the right to enforce them in future instances.


Headings are for convenience only and should not be used for interpretation.